Frequently Asked Questions:

What kind of media do you digitize?
35mm film, Slides, 120 film, prints (up to 14” wide), photo albums, art, historical documents, VHS, Hi8, and Super 8mm. 

What kind of files will I receive?
Your scanned files will be organized and delivered in two formats: JPEG and TIFF in high resolution. JPEG files are smaller, and good for quick viewing and sending to friends and family. The TIFF files are ultra-high resolution and are important to have in case you ever want to reprint photos or do color restoration, retouching, etc. 

How long does it take?
Between 2-6 weeks, depending on the size of the job

How do I get my files?
All files will be organized on to an external hard drive. You can provide a hard drive, or I can provide one. Many families opt to buy multiple hard drives for safe keeping and to give to multiple family members. 

If I have negatives and prints of the same photos, which one should I digitize?
It is usually best to digitize the film negatives in order to preserve the highest quality. Both film and prints degrade over time, so depending on storage and paper quality, there are some exceptions when a print will retain color better than the negative. 

I have thousands of photos and am not sure they’re all worth scanning, what should I do?
We usually suggest scanning everything at once to ensure you don’t lose everything. However, on a really big job, we often suggest doing base-level scans, and then going through them, choosing your favorite images, and getting professional coloring and cropping on those images.